Return and Exchange Policy

Returns & Exchange Policy

At Isha Hairs, we take complete care in manufacturing, quality checking, and packing every product before dispatch. Since we have our own factory setup, we ensure that each product is checked properly before shipping. However, if the product is damaged during shipping or if you receive a defective product, it will be eligible for return or exchange as per the policy below.

Return Eligibility

Products are eligible for return only if:

  1. The product is damaged during shipping.
  2. The product received is defective.
  3. The product received is different from the item ordered.
  4. The return request is raised within 3 days of delivery.
  5. The product is unused, unwashed, uncut, unstyled, and in its original condition.
  6. Original packaging, tags, bill, and accessories are available.
  7. Clear images/videos of the damaged or defective product are shared with our support team.

Exchange Eligibility

Products are eligible for exchange within 3–5 days of delivery, subject to approval from our support team.

Exchange may be accepted if:

  • The product is unused and in original condition.
  • The product has not been washed, cut, colored, styled, or altered.
  • The original packaging and bill are available.
  • The exchange request is raised within the eligible time period.

Damaged Product During Shipping

If you receive a product that is damaged during shipping, please contact our support team immediately within 3 days of delivery. Once our team verifies the issue, we will assist you with a return or exchange.

Customized Products

Customized products are made specially as per customer requirements such as size, length, color, texture, density, or styling. Customized products may not be eligible for return or exchange unless the product is damaged during shipping or there is a manufacturing defect.

Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted if:

  • The product is used, washed, cut, colored, styled, or altered.
  • The product is damaged due to improper use or handling by the customer.
  • The return/exchange request is raised after the eligible time period.
  • Original packaging, tags, or bill are missing.

How to Raise a Return or Exchange Request

To raise a return or exchange request, please contact our support team with:

  • Order ID
  • Name and contact number
  • Reason for return or exchange
  • Clear product images/videos
  • Unboxing video, if available

Our support team will review your request and guide you with the next steps.

Support

If there is any damage, defect, or issue with your product, you can directly contact our support team for assistance.

Email: info@ishahair.com
Phone/WhatsApp: +91 9980300510