Privacy Policy
At Isha Hairs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, book a consultation, or contact our support team.
Information We Collect
We may collect the following information from you:
- Name
- Phone number
- Email address
- Billing and shipping address
- Order details
- Payment-related information through secure payment gateways
- Hair consultation details such as hair color, length, texture, size, customization preference, and product requirement
- Website usage information such as device type, browser, IP address, pages visited, and cookies
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide free consultation and product recommendations
- Customize products based on your selected size, length, color, texture, density, or other requirements
- Share order confirmations, tracking details, invoices, and updates
- Respond to your questions, complaints, or service requests
- Improve our website, products, and customer experience
- Send promotional offers or updates, only where permitted
Customization Information
For customized wigs, extensions, toppers, or other hair products, we may collect specific details related to your hair requirement. This information is used only to create or recommend the most suitable product for you.
Sharing of Information
We do not sell your personal information. However, we may share required information with trusted service providers such as courier partners, payment gateways, website platforms, marketing tools, and customer support tools only to complete your order or improve our service.
Payment Security
All online payments are processed through secure third-party payment gateways. Isha Hairs does not store your complete card, UPI, net banking, or payment credentials on our website.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, track website performance, and show relevant content or offers. You may disable cookies through your browser settings, but some website features may not work properly.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security.
Your Rights
You may contact us to update, correct, or request deletion of your personal information, subject to order, legal, or business record requirements.